Our Refund Policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within seven days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at info@wineinaglass.com.au and send your item to:

Wine In A Glass
62 Ricky Way,
Epping, VIC 3076

To return your product, you should mail your product to:

Wine In A Glass, 
62 Ricky Way, Epping, 
Vic. 3076, Australia.

You will be responsible for paying for your own shipping costs for returning your purchase.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be
deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.


62 Ricky Way, Epping, Vic. 3076 Australia
Phone 1300 959 466
International +61 3 9118 2797

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